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Legal

Terms of Service

Effective 27 September 2026 · Version 2026-09-27

These terms are an agreement between Prygenix Innovations Pvt. Ltd. ("we", "us") and the organisation that signs up for Prygenix One("Customer", "you"). By creating an account, starting a trial or using Prygenix One, you agree to them on behalf of your organisation, and you confirm you are authorised to do so. If you don't agree, don't use the service.

1. The service

Prygenix One is an online business system for CRM, sales, quotes and invoices, attendance, leave, HR and related work, with separate Employee, HR and Admin portals. We may improve and change features over time; we won't materially reduce the core features of a plan you've paid for during the paid period.

2. Accounts and users

  • Your admins create logins for your people and decide which portals they can use. You're responsible for everything done under your company's logins.
  • Keep passwords confidential, use two-factor sign-in where possible, and tell us promptly at connect@prygenix.com if you suspect unauthorised access.
  • Each login is for one person. Sharing logins isn't allowed.
  • Information you give when signing up must be accurate and kept up to date.

3. Free trial

New companies get a 14-day free trial with the features of the Growth plan, limited to 10 user logins, 5 GB of file storage and 100 AI help questions. When the trial ends, only your admins can sign in, to choose a plan or download your data. Trials are provided as they are, without any service commitments.

4. Plans, fees and payment

  • Fees are per user per month, billed yearly in advance, as shown on the Pricing page or your invoice. Each plan includes set limits for users, storage and AI questions.
  • Prices exclude taxes. We add GST (India) or other applicable taxes as required by law.
  • You can pay online (Razorpay or Stripe) or by bank transfer against our invoice. A subscription starts once payment is received.
  • You can add users or upgrade at any time; the extra amount is charged for the rest of the paid period. Reductions apply from your next renewal.
  • If a subscription isn't renewed, there is a 7-day grace period; after that only admins can sign in, to renew or download data.
  • Fees already paid are not refundable, except where the law requires or where we end the service without cause (see section 11).
  • We may change prices for future periods with at least 30 days' notice. Changes don't affect a period you've already paid for.

5. Your data

  • You own the data your company puts into Prygenix One ("Customer Data"): clients, deals, invoices, employee records, attendance, files and so on.
  • You give us permission to store and process Customer Data only to provide, secure and support the service, as described in our Privacy Policy. We don't sell it or use it for advertising.
  • For personal data in Customer Data, you are the data controller (data fiduciary) and we process it on your behalf. A Data Processing Agreement is available on request.
  • You are responsible for having a lawful basis to put personal data into Prygenix One, and for telling your employees about processing that affects them, including location capture at attendance check-in and check-out.
  • Your data is stored in the data region you choose (see Hosting & data) and kept separate from other customers' data.
  • You can export your data at any time (every list exports to CSV, and admins can download all company data).

6. Acceptable use

You agree not to:

  • break any law, or store content you have no right to store;
  • try to access other customers' data or accounts, or probe, scan or attack the service (except security testing we've agreed in writing);
  • upload malware, or use the service to send spam;
  • resell, rent or provide the service to third parties outside your organisation;
  • copy, reverse-engineer or build a competing product from the service;
  • overload the service or get around plan limits.

We may suspend accounts that break these rules, putting things right first where we reasonably can.

7. Availability, security and support

  • We aim to keep Prygenix One available around the clock but can't guarantee it will be uninterrupted. We try to schedule maintenance outside business hours and to announce it in advance.
  • We protect data with encryption in transit (HTTPS), one-way hashed passwords, optional two-factor sign-in, access controls, company data separation, audit logs and daily backups.
  • Support is by email at connect@prygenix.com during business days, with the response level of your plan.

8. Third-party services

Some features rely on third parties, such as payment providers and, if switched on, AI help. Their own terms apply to your use of them, and we aren't responsible for their services.

9. Intellectual property

We own Prygenix One, its software, design and content. You get a non-exclusive, non-transferable right to use it for your internal business during your subscription. If you send us feedback, we may use it without any obligation to you.

10. Confidentiality

Each of us will keep the other's non-public information confidential and use it only for the purpose of this agreement. This doesn't apply to information that is public, already known, independently developed, or required to be disclosed by law.

11. Ending the agreement

  • You can stop using Prygenix One at any time by not renewing; to close your account and delete your data, email connect@prygenix.com.
  • We can end or suspend the service if you seriously breach these terms and don't fix it within 15 days of notice, or immediately if needed to protect the service or other customers.
  • If we end the service without cause, we'll refund the unused part of any prepaid fees.
  • After an account ends, you can ask for an export of your data for 30 days. After that we delete Customer Data, including from backups within their normal cycle, except what the law requires us to keep.

12. Warranties and liability

We provide Prygenix One with reasonable skill and care. Apart from that, and to the extent the law allows, the service is provided "as is", without other warranties. It isn't a substitute for professional tax, legal or accounting advice; check tax calculations and documents before you rely on them.

To the extent the law allows, neither party is liable for indirect or consequential losses, or for lost profits, revenue or data (other than our obligations to back up and protect data). Our total liability under this agreement in any 12-month period is limited to the fees you paid us in that period. These limits don't apply to liability that can't be limited by law.

13. Changes to these terms

We may update these terms. For significant changes we'll give at least 30 days' notice by email or in the app. By continuing to use Prygenix One after the change takes effect, you accept the new terms.

14. Law and disputes

These terms are governed by the laws of India. Any dispute will be handled by the courts at Bengaluru, Karnataka, after both parties have first tried in good faith to resolve it by discussion for 30 days.

15. Contact

Prygenix Innovations Pvt. Ltd., Bangalore, Karnataka, India. Email: connect@prygenix.com.